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Manage iMessage Conversations from One Inbox
Connect Mech with Cobalt Cart to bring iMessages from Apple device users directly into your support inbox. Respond to customers in the messaging app they already use — no extra steps.
iMessages in Your Support Inbox
Receive and reply to iMessages from customers on Apple devices directly from your Mech inbox, alongside every other channel your team already manages.
Frequently Asked Questions
- What is Cobalt Cart and how does it work with Mech?
Cobalt Cart is an iMessage service that provides your store with a dedicated Apple-registered iMessage number. When an Apple device user messages that number, it arrives in your Mech inbox as a support ticket — just like email or live chat.
- What's the difference between iMessage and SMS?
iMessage is Apple's messaging protocol, used natively on iPhones, iPads, and Macs. Unlike SMS, iMessages support rich media, emoji, and read receipts — and they arrive through Apple's servers rather than a carrier network. Customers using Apple devices will see the familiar blue-bubble experience, while your team manages everything from Mech.
- Will I still see Shopify order data for iMessage customers?
Yes. Mech displays the customer's full Shopify order history and details alongside every iMessage conversation, the same as every other channel.
- Is there an extra charge for this integration?
iMessage via Cobalt Cart is a paid add-on to your Mech subscription. Pricing is shown when you activate the integration from your Integrations page. There are no per-seat charges — the add-on covers your entire team.
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